This course is designed to help participants manage conflict, stress and anger when working with clients. It will equip them with a basic knowledge of the various techniques to help participants deal with difficult situations, so that they can manage problems with confidence.

By the end of the course participants will be able to:

• identify what conflict is, why it arises and how it can be dealt with.
• identify potential 'hot' situations and assess risks realistically.
• recognise the various stages of conflict and prevent them from escalating.
• deal with conflict with a greater awareness and confidence.
• utilise a variety of methods for managing conflict successfully.

To ask further questions or to book a course please contact us.